Internal communication is such a simple topic it is nearly always forgotten as a strategic element of organizational performance. When was the last time anyone read a company’s strategic plan and found a section on internal communication? And yet how and when we communicate is so important to an organization’s culture, and central to a performance culture.

Move beyond the body. To build a performance culture, focus recognition and reward programs on efforts that tap the spirit of the person and the team. Remember, each “me” plays a role in the “we” and creates the team.