Culture Eats Strategy for Lunch
Need sustainable performance and not sure how to get there?
Cost of turnover have your books down?
Customer-facing team great at taking orders, not so much at serving the customer?
You likely have a
Performance Culture problem.
No matter the position, whether it be sales or client support, or product implementation, performance matters. Every department must perform and the people do so for their reasons, not yours. That is the power of culture. Does yours perform? With over two decades of experience applying the lessons of scientific management to create performance cultures, PCE drives results.
“From building the team to putting in place key processes to working through the details of the CRM and reporting system to creating key infrastructure upon which we can build - Jim is a dynamo. He attacks each new challenge with vigor and enthusiasm.”
— J.T. - CEO
Areas of Practice
Performance Culture Analysis
Dr. James will use the lessons from scientific management, a doctorate in organizational leadership, and extensive performance leadership experience to analyze the linkages between your organization’s accountability metrics, recognition systems, communication processes, and training programs to define optimal adjustments necessary to create a performance culture.
Sales Training
Dr. James believes that selling is a helping profession, one that can be approached through the mind of a systems engineer. Take the guesswork out of sales. Learn and implement a step-by-step approach to selling that takes the guesswork out of the sales process. Like every great system's operation, each selling step is designed to fit perfectly into the buying behavior and motivations of the client. Your sales management will be better able to analyze the sales pipeline by categorizing each client into the steps of the sales process ensuring more accurate forecasting. Dr. James will teach you that closing the sale is easy when the client truly feels served.
Turnaround Operations
Employee departures creating instability in your operations? Dr. James has extensive experience turning around multiple operations. With the experience of an organizational executive and the theoretical knowledge of a change management professor, he will help you put systems in place that improve employee retention while also boosting performance.
Get in Touch
Dr. James believes that a conversation is always of value. He strives to pay it forward and serve his community through every action and spoken word. Sometimes a simple conversation can unlock unforetold opportunities. The first consultation is always free. Let’s chat.
“Efficiency without efficacy is the shovel without a hand.”
– Dr. James Chitwood